Best Western Executive Inn & Suites Grand Rapids, Grand Rapids

The hotel offered a mixed experience. While the staff provided attentiveness and a cheerful check-in experience courtesy of Tannis, the absence of advertised amenities like the hot tub was disappointing. The cleanliness of the rooms and common areas stood out, but service inconsistencies and limited breakfast options left room for improvement. Overall, the value for money was decent, but make sure to double-check amenities before booking.

The hotel has a nice layout and is generally clean, but the staff seemed disengaged and unprepared to address issues promptly. The breakfast options left much to be desired, and the lack of housekeeping definitely affected my overall experience. However, the room was spacious, which was a plus, and the staff was courteous when they were available.

I had a decent stay at the hotel, with clean and comfortable accommodations. The main highlight for me was the excellent staff who went above and beyond to help, especially when I had a TV issue. However, the location wasn't ideal due to nearby construction noise, which detracted a bit from the experience. Overall, I found it to be a good value, especially considering its proximity to downtown Grand Rapids.

I had a mixed experience at this hotel. While the staff was polite, I was disappointed with the cleanliness of the rooms and some facilities. The location was decent for business travel, but there were several maintenance issues that made my stay less enjoyable. Overall, it could benefit from more attention to cleanliness and room upkeep.

I enjoyed my stay at this hotel with its clean accommodations and helpful staff. The breakfast options were impressive, which was a pleasant surprise. However, I had a negative experience with the housekeeping staff not being informed about my late check-out. Additionally, my room had cleanliness issues that definitely detracted from the experience. Overall, it's a decent choice, but some areas need attention.